Useful Contacts - Marsiling-Yew Tee Town Council

Useful Contacts

Help and assistance contacts

To ensure immediate attention on your feedback, contact these agencies directly for the following:

Matters @Heart

Organisation	Issues	Contact Details
Municipal Services Office (MSO) test	Feedback on non-urgent municipal issues	Download the OneService App to provide feedback: https://www.oneservice.gov.sg/
Housing Development Board (HDB)	Defects within HDB unit Corroded air-conditioner casings Illegal parking at HDB car parks, loading/unloading bay, in front of rubbish collection centres Un-neighbourly behaviours Lease, tenancy, rental (sale/resale/subletting) Housing finance Provision of carpark lots, season parking Renovation permits Noise from neighbouring units, including renovation works Upgrading programmes: HIP, LUP	HDB Hub 480 Lorong 6 Toa Payoh Singapore 310480 Main Tel: 6490 1111 Branch Office Tel: 1800 225 5432 Choa Chu Kang Branch Office Block 309 Choa Chu Kang A #07-01 Choa Chu Kang Centre Singapore 680309 900, South Woodlands Drive #03-01 Woodlands Civic Centre Singapore 730900
Utility Supply Interruptions	Electricity, gas, water supply interruption Suspected gas leakage	24/7 Electricity supply (SP PowerGrid) Tel: 1800 778 8888 24/7 Gas supply (City Gas) Tel: 1800 752 1800 24/7 Water supply (PUB) Tel: 1800 225 5782 SMS: 70400 Customer Service Centre (Woodlands) 900 South Woodlands Drive #03-07 Woodlands Civic Centre Singapore 730900
Singapore Police Force (SPF)	Crime, theft, burglary, trespassing, arson, vandalism, mischief, terrorism, public disorder Suspicious characters loitering around vicinity Locating missing persons Noise disturbance in public areas after 10.30pm Licensing permits for flying unmanned aircraft, public entertainment Traffic matters	Emergencies (24/7) 999 Police Hotline 1800 255 0000 Traffic Hotline 6547 0000 Emergency SMS 71999 Email: spf_feedback_unit@spf.gov.sg Choa Chu Kang NPC Address: No 20 Choa Chu Kang Street 52 #01-02 Singapore 689286 Tel: 1800 765 9999 Bukit Panjang North NPP Address: Blk 27 Marsiling Drive #01-237 Singapore 730027 Tel: 1800 368 9999 Marsiling NPP (e-Kiosk) Address: Blk 16 Marsiling Lane #01-183 Singapore 730016 Woodlands West NPC Address: 1 Woodlands St 12 Singapore 738622 Tel: 1800 363 9999 Woodlands East NPC Address: 3 Woodlands Drive 63 Singapore 737890 Tel: 1800 767 9999
Singapore Civil Defence Force (SCDF)	Fire, ambulance services	Fire/ Ambulance emergency Tel: 995 Ambulance non-emergency Tel: 1777
SP Services Ltd	Application/ termination of utilities account Billing & Meter Reading	Tel: 1800 2222 333 Email: customersupport@spgroup.com.sg
City Gas Pte Ltd	Enquiries on Gas Installation Appointment	Tel: 1800 555 1661
Community Mediation Centre (CMC)	Social, relational, community conflicts Neighbour disputes, noise disturbances inside HDB unit or common corridor, dripping water from wet laundry, corridor obstruction	45 Maxwell Road, #07-11 The URA Centre (East Wing), Singapore 069118 Tel: 1800 225 5529 To submit your feedback online, please click here.
PA One Connect (For Private Estate residents only)	Feedback on estate improvement or suggestions	Tel: 8128 8331 / 8128 8332

Organisation	Issues	Contact Details
National Parks Board (NParks)	Stray Animals Feeding of Pigeon Animal-related issues : welfare, nuisance, licensing Complaint on unleashed or un-muzzled dogs Reporting of animal cruelty cases Crows, bats, wild animal nuisance	Tel: 1800-476 1600 (24/7) Feedback Form: https://www.nparks.gov.sg/feedback-and-enquiry
Department of Public Cleanliness (DPC)	Cleaning of public areas: roads, drains, bus stops, vacant state lands	Tel: 6225 5632 https://www.nea.gov.sg/corporate-functions/feedback
Land Transport Authority (LTA)	Illegal vehicle modifications Obstruction of public roads by skip-bins, rubbish bins & other objects Illegal parking along public roads & footways Street lights or traffic lights Road maintenance Commuter facilities: road-side footpath, pedestrian crossings, overhead bridges, underground passes, bus stops ERP & traffic conditions	Tel: 1800 225 5582 SMS: 77582 Feedback Form: https://www.lta.gov.sg/feedback
Marsiling-Yew Tee Town Council	Cleaning & maintenance of common areas: staircases, corridors, void decks, pavilions Lift maintenance Facilities booking for common spaces Bulky removal Landscaping & horticulture	Tel: 6430 7800 Email: feedback@myttc.org.sg Download the OneService App to provide feedback: https://www.oneservice.gov.sg/
National Environment Agency (NEA)	Breeding of mosquito, rats, rodent, cockroach, fly Illegal hawking Hygiene in food establishments & food centres, public toilets Air, noise, water, dust, smoke, soil, haze pollution Littering at public places, high-rise littering Smoking at prohibited common areas: lifts, lift lobbies, playgrounds & exercise areas, void deck, corridors, staircase landings, sheltered walkways, linkways, covered drop-off points Recycling programme Death-related: registration permit, cremation, burial, columbarium services	Tel: 6225 5632 https://www.nea.gov.sg/corporate-functions/feedback
National Parks Board (NParks)	Road-side trees, turf, shrubs or landscape Maintenance of regional parks and park connectors Apply for camping permit, park usage, BBQ Pit within regional parks	Tel: 1800 476 1600 (24/7) Feedback form: https://www.nparks.gov.sg/feedback-and-enquiry
Public Utilities Board (PUB)	Drainage & flash flood Defective sewers & rehabilitation (used water)	Tel: 1800 225 5782 (24/7) Email: pub_one@pub.gov.sg
Singapore Land Authority (SLA)	Application to rent for temporary use of state land Maintenance of state land, open fields for public use	Tel: 1800 323 9829 Email: SLA_enquiry@sla.gov.sg

Organisation	Issues	Contact Details
Community Clubs (CC)	Resident’s Committees (RC) matters Registration & enquiry for PA classes	Yew Tee Community Club 20 Chua Chu Kang Street 52, #01-01, Singapore 689286 Tel: 6769 3672 Email: PA_YEWTEECC@pa.gov.sg Fuchun Community Club 1 Woodlands Street 31, Singapore 738581 Tel: 6365 6911 Email: PA_FUCHUNCC@pa.gov.sg Marsiling Community Club 100 Admiralty Road, Singapore 739980 Tel: 6269 6768 Email: PA_MARSILINGCC@pa.gov.sg Woodgrove Community Club Blk 353 Woodlands Avenue 1, #01-753, Singapore 730353 Tel: 6366 9010 / 6366 2074
North West Community Development Council	Caring, Healthy and Green Living Programmes Corporate Social Responsibility Programmes SkillsFuture Advice Volunteering Opportunities	900 South Woodlands Drive, #06-01, Woodlands Civic Centre, Singapore 730900 Tel: 6248 5566 Email: northwest_cdc@pa.gov.sg
Social Service Offices (SSO)	Social & financial assistance Low income, looking for job	Tel: 1800 222 0000 SSO @ Woodlands 900 South Woodlands Drive #06-13 Woodlands Civic Centre Singapore 73090 SSO @ Chua Chu Kang Blk 8A Teck Whye Lane Singapore 681008

Organisation	Issues	Contact Details
Woodlands Polyclinic	Medical care	10 Woodlands Street 31 Singapore 738579 Tel: 6355 3000
Sports Centre	Sporting & leisure activities Booking of sports facilities Management of ActiveSG Gym, Tennis Centre, Sports Hall, Stadium, Street Soccer Court, Swimming Complex, nearby school fields	Woodlands Sports Centre 2 Woodlands St 12 Singapore 738620 Tel: 6362 9100 Choa Chu Kang Sports Centre 1 Choa Chu Kang St 53 Singapore 689236 Tel: 6767 1735 Tel: 6767 4576